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Common questions and issues:

The one-time set up of your Toniebox is the first step towards many, many hours of fun! There are two ways to set up your Toniebox, using the mytonies app or my.tonies.com/setup. To complete set up, you will need a 2.4GHz WiFi connection, your Toniebox, and the Toniebox Charging Station. See full support article here.

The Hedgehog code word indicates a connection issue between the Toniebox and the Wi-Fi network / router it is trying to connect to. To try and resolve this issue, first make sure that your Toniebox is near the router and the Wi-Fi connection is stable. Learn more here.

Whoa, a turtle! You might think the Toniebox has hidden in a little shell and doesn’t want to come out, but the code word ‘Turtle’ actually indicates that the Toniebox cannot find your known Wi-Fi network. Learn more here.

Oh no! On rare occasions, you may run into an issue where you no longer hear any sound coming from the Toniebox speaker. Let's go through the possible reasons why this might have happened and what we can do to fix it. Read more here.

You want to set up your Toniebox, but get a message saying your Toniebox is already in another Household? Read our full support article here.

Have you just set up your Toniebox and now it is turning off immediately when removed from the charging station? Not to worry, in this case, it may just be that the Toniebox has not had enough time to sufficiently charge its battery. Occasionally, with the very first charge, the Toniebox may need to remain on the charger for the full recharge time (~3 hours) before it is ready to go. Read more here.

Are you having trouble skipping between chapters? It's important to note that the Tonie's content must be fully downloaded before you can skip forward and back. If you are still running into some trouble, follow our full support article here.

Please view our full Return Policy here.

tonies® US can be reached at 877- MY- TONIE (698-6643). Our Customer Happiness Specialists are here to help Monday through Thursday from 9am to 4pm Pacific Standard Time (PST).

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Visit our full support center here.

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